The ABS Service Excellence Program will train participants to understand and apply the fundamentals of Service Excellence and Customer Centricity for improved client satisfaction, customer loyalty, and business growth.
Participants will be equipped with insights and the relevant tools to succeed ineffective client engagement and stakeholder management, retaining clients in a highly competitive market, efficient service delivery, and effective complaints management when challenging situations arise.
Program
The ABS Service Excellence Program will train participants to understand and apply the fundamentals of Service Excellence and Customer Centricity for improved client satisfaction, customer loyalty and business growth.
Participants will be equipped with insights and the relevant tools to succeed in effective client engagement and stakeholder management, retaining clients in a highly competitive market, efficient service delivery, and effective complaints management when challenging situations arise.
The program's objectives include :
â— Empower and upskill staff on customer centricity
â— Build team capacity on Service Excellence, Client Relationship Management, Business Etiquette, Professionalism, and Presentation Skills
â— Handling diverse clients and effective Complaints management
â— Enhance Team productivity & eliminate silo thinking
â— Build strong service culture & Team spirit
â— Effective Sales & Customer Retention Strategies to achieve business growth
â— Efficient service delivery across all functions within the school.
â— Effective stakeholder management
â— Enhance Leadership & Team Capability
Mode of Delivery
Interactive
In Person Training sessions
· Presentations & Role Plays
· Visuals and Video
G group Discussions
· Coaching & Mentorship